Shipping & Returns
Policy overview for USM orders. Specific terms may be confirmed on individual order documentation.
Most USM products are made to order. Production begins after order confirmation. Custom or made-to-order products may be non-refundable once production begins.
Lead times are estimates based on current production scheduling. See the Lead Times page for current windows. USM will notify customers if a build is delayed materially beyond its quoted window.
Cancellation requests are reviewed on a case-by-case basis. Orders that have not yet entered production are typically cancellable; orders in production may carry partial cost recovery.
Some configurations may require a deposit or preorder hold to enter the production queue. Deposit terms are confirmed at the time of quote acceptance.
Shipping insurance is available and recommended on high-value orders. Insurance coverage is confirmed at order checkout.
Signature is required at delivery for high-value orders. Make sure the shipping address has someone available to receive the package.
If a shipment arrives damaged, document the damage with photos prior to opening (where possible) and contact USM within 48 hours. Lost shipments will be traced with the carrier; insured shipments are covered per the carrier's policy.
Returns are subject to USM approval. Stock items may be returned within a defined window in unused, original condition. Custom or made-to-order products are typically non-refundable once production begins. Contact USM with your order number to initiate any return discussion.
The information on this page is a general overview. The controlling shipping and return terms for any given order are those provided in the order documentation. Contact USM with specific questions before placing an order.